Role Overview

The Bridal Specialist is responsible for delivering an exceptional, personalized client experience while driving sales performance, with a particular focus on Bridal and Couture. This role acts as a brand ambassador, building long-term client relationships and supporting the successful delivery of bridal appointments, fittings, and bespoke services.

Key Responsibilities

Client Experience & Sales

• Deliver a luxury, appointment-driven client experience, particularly within Bridal and Couture
• Build and maintain strong client relationships, driving repeat business and long-term loyalty
• Proactively manage client outreach and follow-up, including appointments, fittings, and after-sales service
• Achieve individual and store sales targets, with a strong focus on high-value transactions and maximise every selling opportunity to achieve store and individual sales targets and KPI indicators,

Bridal & Couture Focus

• Act as a specialist in Bridal and Couture collections, with deep product knowledge
• Represent the Vivienne Westwood Brand to the highest standards in all daily activities,
• Coordinate and manage bridal appointments, fittings, and alterations, ensuring a seamless client journey
• Liaise closely with internal Bridal/Couture teams to ensure timely and accurate order fulfilment
• Be able to respond to queries regarding price, location, features, benefits and use of Vivienne Westwood merchandise with an emphasis but not confined to Bridal & Couture,
• Maintain detailed and accurate client records and order tracking

• Handle POS transactions, including returns, exchanges, and overrides, in line with company policy
• Maintain high standards of bridal showroom presentation and visual merchandising
• Ensure compliance with cash handling, inventory control, and loss prevention procedures
• Ensure all customers’ orders and alterations are completed efficiently and on time, maintaining accurate records of all customer requirements and following company procedures,
• Act as a point of escalation for client queries in the absence of management
• Attend and participate in all store meetings and training events as required,
• Ensure good communication and professionalism is maintained at all times,

• Contribute to a positive, collaborative, and professional store environment

• Capture and maintain client data in CRM systems to support relationship building
• Drive client retention and outreach initiatives, including events and private appointments
• Follow company policies and procedures at all times
• Assist in monthly and annual stock audit 
• Complete any other tasks outlined by the store management.
• Any other relevant tasks

Skills & Experience

• Previous experience in luxury retail, ideally with exposure to Bridal, Couture, or made-to-order environments
• Strong clientele and relationship-building skills
• Excellent communication and interpersonal skills
• Highly organised with strong attention to detail
• Ability to manage multiple clients and priorities in a fast-paced environment
• Experience with POS and CRM systems

Flexibility to work weekends, evenings, and peak retail periods

BENEFITS

• Uniform allowance 
• Medical insurance 
• Dental, eye vision 
• Life insurance 
• 401k
• 10 days of vacations
• 10 days of holiday