Vivienne Westwood Limited is looking for a Production and Returns Assistant to join the jewellery team at our Head Office in Battersea, London.

DUTIES AND KEY RESPONSIBILITIES

Production and systems

• Assist the Production manager with-SAP/ PLM/JOOR in preparing system with new collection data. 
• Price lists upload.
• Collection samples: deal with the preparation and shipping of seasonal samples. From main files update to preparation of PL.
• Liaise with suppliers and update agents and showrooms on status.
• Samples-system set up- and follow up with showrooms/agents for orders insertion at system.
• Deal with any faulty samples and their replacement.
• Resolve any related shipping discrepancies.
• Collect product composition data from supplier and prepare seasonal file; assist clients (through customer care) or agents with any related queries
• Support agents and showrooms executives with all queries on systems, orders, styles, prices, delivery window
• Assist in the preparation of production order books.
• Generate SAP PO; send and follow up to suppliers.
• Deal with direct shipments (supplier to client) SAP/ picking list, to suppliers, account teams, and customer care communication.
• Assist warehouses and customer care with any discrepancies reported on deliveries
• Liaise with account Dept: invoice check, credit note
• BI-run ad OC reports

RETURNS

• Manage the returns process from authorizing, checking, and communicating to supplier, to shipping.
• Liaise with customer care dept, VW stores and key clients and ensure returns are credited (or repaired, replaced) within acceptable time.
• Prepare files with returns data to suppliers and follow the Credit Note process from request to factories to updating accounts on their status
• Report to department managers any issues and prepare monthly and seasonal analysis

CRITERIA

• Previous experience, at least two years, in similar environment, in production, customer service or logistic.
• Confident, proactive and positive attitude
• Excellent verbal and written communication skills
• Attention to detail
• Proficient in Microsoft Office Suite
• Great analytical skills
• Prior experience with SAP
• Ability to work independently in a fast paced environment
• Ability to organise own workload to ensure deadlines are met

BENEFITS

• Staff discounts
• Training
• Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)
• Cycle to work scheme
• Generous annual leave allowance
• Pension Scheme
• Perkbox membership: access to a wide range of perks, discounts, and wellness resources
• Opportunity to develop new skills and progress in your career
• Opportunity to work for a company that cares and believes in its people and the environment

Applications may close before the deadline, so please apply early to avoid disappointment.

Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws.

For our privacy statement please visit this link